Automating manual processes supports remote work, improves efficiency, and decreases overall costs. Automated intelligence (AI) performs routine tasks once handled by humans, helping streamline operations and create more meaningful career opportunities while cutting costs for tech-savvy companies. Discover five business automation opportunities and how AI can step in to take care of tedious work previously handled by staff members.
Virtual Agents Talk to Customers
Hiring and maintaining a customer service team is costly and time-consuming but necessary to ensure customers always get answers to their questions. Take a few minutes to learn about Google Dialogflow and how virtual agents talk to customers in real-time, answering a wide range of inquiries in over 20 different languages. Without hiring specialized staff, companies can compete in an international online marketplace and communicate with customers in a meaningful way via text or chat.
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Answer Questions Now
In a fast-paced online marketplace, customers expect instant gratification when they want something. As a result, virtual agents are available 24 hours a day, 7 days a week, at the customers’ convenience, to answer a customizable range of questions on the spot. When customers get answers as needed, they are more likely to remember the company and take action rather than surfing away to the competition.
Be On the Scene
Dialogflow is customizable and user-friendly for companies to create a truly unique customer service experience that resonates with their target market. The use of artificial intelligence puts companies on the scene with their target audience at sites such as Slack, Facebook, Google Assistant, and more. In addition, when companies offer multiple lines of communication, customers feel comfortable reaching out in the way they prefer to get answers right away.
Capture Leads and Orders
Another advantage of using AI is capturing leads and orders any time of the day and from any device. Virtual agents help customers with all types of inquiries, including shopping and scheduling deliveries. Plus, the process is fast and streamlined to avoid the frustration of lengthy conversations and inquiries about orders. When customers can place orders without stress, they are more likely to do business with the company. In addition, virtual agents are accessible anytime for customers around the globe shop when they feel most comfortable.
Establish an Interactive Line of Communication
One of the most significant benefits of investing in AI is establishing an interactive line of communication with customers at any time. The modern consumer shops from various places and devices, making spontaneous decisions about everything from shoe shopping to buying a car. Companies establish trust by providing answers when customers expect them via the sources they prefer. AI makes it possible to customize channels of communication to stay in touch with customers throughout the buying process. The ability to answer questions often makes the difference between getting the sale and watching a potential customer surf away forever.
Time-consuming manual tasks used excessive human resources and left the staff little time for other tasks. AI helps management streamline operations and provide more meaningful work for their team members while offering the highest level of customer service to their clients. Using tools such as Dialogflow enables companies to remain competitive without breaking the bank. Virtual agents also establish relationships with customers based on accuracy, speed, and meaningful interactions that provide real answers in real-time.